Strua — Terms of Service

1. Who we are

Strua is operated by Strua, LLC, a Florida limited liability company. Contact: Dr.G@strua.app · strua.app · Florida, United States. Legal notices should be sent to Dr.G@strua.app.

Strua is a library of structured, self-guided exercises drawn from cognitive behavioural therapy, dialectical behaviour therapy, mindfulness, grounding and sleep techniques. Its content is authored by Dr. Nicholas Gehle, Psy.D., a clinical psychologist licensed in the State of Florida.

Dr. Gehle is not your treating clinician through Strua, and using Strua does not make him one.

2. Eligibility, and how you agree to these Terms

Strua is for adults 18 or older. By creating an account you confirm you are at least 18. Use by anyone under 18 is not authorised.

You agree to these Terms by ticking the box on the Create Account form, which links to them and to the Privacy Policy, and then creating your account. We keep a record of the version you agreed to and when. Any consent the law requires for optional processing is asked for separately, not bundled into this agreement. The free tools on the homepage can be used without an account; using them is subject to sections 3 to 6, 9 to 11 and 13 to 19 of these Terms.

3. What Strua is, and what it is not

Strua is a general-wellness, self-help tool. It is not:

• medical advice, diagnosis, or treatment
• therapy, counselling, or telehealth
• a substitute for care from a licensed clinician of your own choosing
• crisis intervention or emergency services
• clinical decision support, or a measure of clinical progress

Using Strua alone does not establish a clinician–patient relationship. If you already receive care from Dr. Gehle or from any other clinician, using Strua does not change that relationship or that clinician's existing duties to you.

HIPAA, and what Strua is under it

Strua's direct-to-consumer service is not offered as a HIPAA-covered service, and Strua, LLC is not acting as a covered entity or as anyone's business associate in providing it. A clinician recommending Strua to you does not, by that act alone, make Strua that clinician's business associate.

Information you choose to share with your own healthcare provider may become part of their records, and is then subject to their obligations rather than ours.

4. No AI monitoring, and no crisis detection

Strua does not read, monitor, analyse, or score what you write. There is no AI watching your entries, and no crisis detection of any kind. If you are in danger, Strua will not notice and will not alert anyone.

5. In a crisis

If you are in immediate danger, call 911. In the United States you can call or text 988 any time to reach the Suicide & Crisis Lifeline. Outside the US, find your local service at iasp.info/resources/Crisis_Centres. Strua is not monitored and is not an emergency service.

6. Evidence-informed content

Strua's exercises draw on researched techniques and cite the literature behind them. Strua does not claim that using the app will produce any particular outcome, and nothing here is a promise of results.

7. Your account

You are responsible for your account credentials and for activity under your account. Tell us at Dr.G@strua.app if you believe your account has been accessed without your permission. You may close your account at any time from Settings; see §12.

8. Subscriptions, billing, cancellation and refunds

Strua sells subscriptions directly through strua.app. Stripe processes the payment; Stripe is our payment processor, not the seller. Your agreement for the purchase is with Strua, LLC, and questions about billing or refunds come to us at Dr.G@strua.app.

What you are told before you buy. The price, the billing frequency, and whether the plan renews automatically are shown at checkout before you pay. Current pricing is at strua.app/pricing.

Automatic renewal. Recurring plans renew automatically until cancelled. A one-time purchase does not renew.

How to cancel. In the app: Settings → Manage or cancel subscription, which opens your billing portal. Cancellation takes effect at the end of the billing period you have already paid for; you keep access until then. You can also email Dr.G@strua.app and we will cancel it for you.

Refunds — 7-day guarantee. If you are unsatisfied, email Dr.G@strua.app within 7 days of your first purchase and we will refund it in full. No explanation required. Your eligibility depends on when you send the request, not on when we get to it. This applies to a first Pro or Lifetime purchase, not to renewals.

This refund policy does not limit any refund, cancellation or other remedy you are entitled to under applicable law. A later first-time Lifetime purchase by an existing subscriber has its own 7-day guarantee, counted from that purchase.

After 7 days, purchases are generally non-refundable, but we may refund at our discretion — for example for a billing error, a technical fault that prevented you using the service, or other circumstances that warrant it. To ask, email Dr.G@strua.app with your account email and what happened.

When a refund actually arrives. We issue it to the card you paid with — it cannot go anywhere else. Your bank then takes roughly 5–10 business days to show it, which is outside our control. If we refund very soon after the charge, your bank may instead simply remove the original charge from your statement rather than show a separate credit, so check for the charge disappearing as well as for a refund appearing.

Price changes. If we change the price of a recurring plan we will email you at least 30 days before the new price first applies to you; where the law where you live requires a notice within a specific window before the change, we will also send that notice. Each notice explains the change and how to cancel before it applies. The new price never applies to a period you have already paid for.

Deleting your account stops billing. When you delete your account we cancel any active subscription immediately, so nothing renews afterwards. Deleting is not the same as asking for a refund; if you want one, see above.

Taxes. Prices exclude sales tax, VAT or similar charges. Where we are required to collect a tax, it is shown and collected at checkout; where a tax falls on you to pay directly under the law where you live, it is your responsibility.

Lifetime purchases. A Lifetime purchase buys access for as long as Strua operates, with no recurring charge. It is covered by the 7-day guarantee like any first purchase. Because it has no billing period, there is no "unused portion" to pro-rate. While Strua operates, we will not close a Lifetime account except for a serious or repeated breach of these Terms — there is no no-fault closure of a Lifetime account. If Strua itself is discontinued, within the first 12 months after purchase we will refund it in full; after 12 months we will not, and you will get the notice and export period under §15 instead (at least 90 days, where reasonably possible, as §15 says). We will not change this for anyone who has already bought.

9. Your writing, and sharing it

What you write in Strua is yours. Entries, reflections, mood check-ins and journal content are stored locally on your device; Strua does not receive their contents through ordinary use of the tools. See the Privacy Policy for the full picture.

If you choose to share or export an entry, a copy leaves the app through your device and goes wherever you send it. That destination keeps it under its own terms, and we cannot retrieve or delete it for you. If you paste an entry into an email to support, we receive that email.

Sharing something through Strua does not by itself create monitoring, supervision, or any expectation that anyone will read it or respond. If you already have a treating clinician, your existing arrangement with them governs what they do with what you give them — this section does not change it, and does not reduce any duty they already owe you. Anything you hand to your own clinician may become part of their records, under their obligations, not ours.

10. Acceptable use

Do not use Strua to break the law, to attempt to access other people's accounts or our systems, to scrape or resell the content, or to interfere with the service. We may suspend or close an account that does.

11. Our content and your feedback

We grant you a personal, non-transferable, revocable right to use Strua for your own use. Strua's original writing, design, interface, organisation, branding and compilation remain ours — the underlying CBT, DBT and mindfulness techniques themselves are not claimed as ours. You own what you write. If you send us ideas or suggestions, we may use them without obligation to you.

12. Ending it

You can close your account at any time from Settings. Account deletion removes your account-level data from our systems as described in the Privacy Policy, and also clears Strua's data for that account on the device you delete from. Entries on your other devices or browsers, and any export you made, are not removed — see the Privacy Policy for how to clear those.

We may suspend or close an account for a serious or repeated breach of these Terms.

If we close your account for a reason that is not your fault, we will tell you first and give you at least 30 days to export anything the app lets you export, and we will refund the unused part of any period you have already paid for, calculated pro-rata by day. A Lifetime account is not closed through no fault of yours while Strua operates (§8).

13. Service availability

Strua may be unavailable, interrupted or changed at times, including for maintenance and updates or for reasons outside our control.

14. Disclaimers and limits

Strua is provided "as is", without warranties of any kind, to the extent the law allows.

To the fullest extent permitted by law, Strua, LLC and its operators are not liable for indirect, incidental or consequential damages, and total liability is limited to the greater of $100 or what you paid Strua in the 12 months before the claim.

Nothing in these Terms excludes or limits any liability, right or remedy that applicable law does not permit us to exclude or limit. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits any professional or regulatory duty owed to you by a clinician.

15. If Strua winds down

If Strua is discontinued we will give at least 90 days' notice where reasonably possible and explain how to export or preserve what the app lets you export. Your most sensitive writing already lives on your device.

If we shut down during a period you have already paid for on a recurring plan, we will refund the unused part of that period, calculated pro-rata by day. Lifetime purchases are covered by §8.

16. If something goes wrong between us

Please contact us first. Email Dr.G@strua.app describing the problem; most things are resolved this way, and we would rather fix it than argue about it.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Nothing here prevents you from bringing a claim in small claims court, or from contacting a regulator, a consumer-protection agency, or a professional licensing board. You are not required to agree to arbitration to use Strua, and this document contains no arbitration clause and no class-action waiver.

17. Privacy and third-party services

Your use of Strua is also governed by our Privacy Policy, our Consumer Health Data Notice, and our Cookie Policy. Service providers we rely on to run the app have their own terms; the ones that handle any of your data are named in the Privacy Policy.

18. Changes to these Terms

We will tell you about material changes through the app or another appropriate channel before they take effect, and will obtain your agreement where that is required. A change does not authorise a use of information we already hold that would require separate consent. Previous versions are kept and available on request.

19. General

If any part of these Terms is unenforceable, the rest stands. Our not enforcing something is not a waiver of it. These Terms, with the Privacy Policy, Consumer Health Data Notice and Cookie Policy, are the whole agreement between us about Strua.

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